Politique d’expédition
Where we ship
INVERT CLUB currently ships within Canada.
Processing time
Orders are carefully packed and shipped within 1–3 business days after your order is placed.
Once your order has been shipped, you will receive a shipping confirmation email.
Shipping options & rates
At checkout, you can choose between two economy shipping options for eligible orders:
Canada Post Lettermail — Untracked
Shipping rates are based on the total weight of your order:
- Up to 100 g — $4.00 CAD
- 100–200 g — $5.00 CAD
- 200–300 g — $6.50 CAD
- 300–400 g — $7.50 CAD
- 400–500 g — $8.50 CAD
Chit Chats — Partial Tracking
A Chit Chats shipping option is also available at checkout. The applicable rate is displayed at checkout based on the weight of your order.
FREE SHIPPING on orders of $60 CAD or more.
For orders eligible for free shipping, both available shipping options may appear at checkout at no additional cost. You can select your preferred option.
Tracking
Canada Post Lettermail does not include tracking. Once your order has been handed to Canada Post, we are unable to provide tracking updates or confirm its exact location in transit.
Chit Chats offers partial tracking. When available, tracking information will be provided with your shipping confirmation.
Please note that tracking information may not provide updates at every stage of delivery.
Delivery times
Delivery times may vary depending on your location, postal conditions, carrier operations and other factors. Delivery estimates are not guaranteed.
For untracked Lettermail, we recommend allowing some extra time for delivery before contacting us about a missing order.
Address accuracy
Please make sure your shipping address is correct and complete before completing your order.
INVERT CLUB is not responsible for delays or delivery issues caused by an incorrect or incomplete address provided at checkout.
Missing or delayed orders
If your order has not arrived within 10 business days after your shipping confirmation, please contact us at hello@invertclub.com.
Before issuing a resolution, we will ask you to confirm that the shipping address provided at checkout was correct and complete.
For Canada Post Lettermail, because the service is untracked, we cannot confirm the exact location of an order once it has been mailed.
For Chit Chats shipments, please provide the tracking information included in your shipping confirmation so that we can review the available shipment information.
If, after reviewing the details, we determine that your order is likely lost in transit, we will issue a store credit equal to the value of the missing order, which can be used on a future purchase from INVERT CLUB.
Store credit is valid for 12 months from the date of issue and is non-transferable.